Returns & Exchanges

At Wakuli Koffie, we want you to enjoy every cup; if your coffee arrives damaged or incorrect, we offer a hassle-free return or replacement process within 14 days of delivery. Due to the perishable nature of our freshly roasted beans, we cannot accept returns on opened products unless there is a quality defect.

Return Process

• 1.
  Contact Support

  Send an email to our customer care team with your order number and a brief explanation of the issue.

• 2.
  Provide Evidence

  For damaged goods or quality concerns, please attach a clear photo of the packaging and the product's roast date.

• 3.
  Receive Approval

  Our team will review your request within 48 hours and provide a return shipping label or confirm your replacement.

• 4.
  Refund or Reship

  Once confirmed, we will either ship a fresh batch of coffee to your door or issue a full refund to your original payment method.